Upper management was pretty terrible where I was located. She has the best customer service. I was impressed with the cleanliness and the storage area. Would like control and swear at employees. The facility is really nice. The company's broad coverage area makes it easy for customers to shop for nearby facilities as well as unit types, sizes, and features. ESS developed our company culture and values, that makes a lot of sense in theory. As a compliant customer, I am appalled with the mistreatment and non existing customer service from the Location Manager. All in all this company is like the Mcdonalds of Storage. To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. Please stay away if you don’t want your property stolen!!! I had just lost my Mom and only sibling, my Brother. Needed storage quick for my 30 foot airstream trailer I went in near closing time and expected to be rushed I was treated very professional. The worst experience ever!!!!! Great work life balance. Be your own boss, good work/life balance, good teammates that have been working here for years, Unpredictable customers, have cleaned up human waste probably 5 or 6 times since I started (more than I thought). If you call them out on their "innovations" or "decisions", the powers that be respond to you as if you're ungratefully employed. All alround great company to work for. I spoke with the manager and her name was Loretta, she was very kind, very knowledgeable and very caring. Rented a unit from this nasty facility they claims they do frequent spray to avoid rodents only to go in and find rat poo and pee all over my belongings. There is an end of the year raise for everyone but it’s always pennies, once I got less than .25 for a raise LOL. The Culture is the best part of the job. A free inside look at company reviews and salaries posted anonymously by employees. It is very unfortunate during these Pandemic Times for a renter like me who is experiencing financial hardship! Our brand new boat was stolen from this storage facility , after we had it there for less then 3 months . co workers, ok compensation and benefits, opportunities for advancement, Questionable corporate morals on culture and values. The facility is top notch, but the management is poor. Extra Space Storage Reviews 1.00 Rating 1 Reviews 0 % of reviewers recommend Extra Space Storage Company Reviews Questions Visit Website Write Your review Tell us how Extra Space Storage made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It was my first time renting a storage space and it was a very good experience. The only negative was the pay was low compared to other places but I would still love to go back there. First I called Mike and told him about my plans to store my household goods, Mike helped me pick the best storage space for my items. A free inside look at company reviews and salaries posted anonymously by employees. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. What is the most stressful part about working at Extra Space Storage? If you are good with sales and can get past the overt capitalism this company exhuberates then you'll be fine. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews. They use KPIs to evaluate store and employee performance. They did not report there was a break in to the police and did not let anyone know the gate was broken! Manager had anger control issues. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,850 self-storage properties in 43 states, Washington, D.C. and Puerto Rico. I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. ESS is what you make it. I started at the beginning of this year and then COVID hit. Are they flexible at all with that policy for managers? Do you agree with Extra Space Storage's TrustScore? Store your belongings at Extra Space Storage on 217 Fm 517 Rd W in Dickinson, TX today! Several in March. There’s just a lot of favoritism going on but I guess that comes with any job. Acted rudely toward customers. Get storage now Flexi Offices From R990 per month Affordable, unserviced offices available on flexible agreements. Storage Units in Cottonwood Heights, UT. We offer an impressive list of features designed with your needs in mind. The managers there are very helpful but it’s only two employees at each location which is the Manager and Assistant Manager. Just another body for this company. She was so nice and understanding and told me even though we were miles apart and in a different district that if I ever had any questions about anything to give her a call and she would be happy to help. A free inside look at company reviews and salaries posted anonymously by employees. It’s the other tenants that store food on their units why rats ended up in mine. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Some managers get more credit than others that actually work hard and do their job. Just prepare for the premature rate hike. I moved my 10 x 10 storage from Los Gatos the way to Folsom to save money. The toilet was not accessible during business hours. The money is okay, better than most storage jobs ranging from about $17 starting for Assistants & $19-22 for Managers. Excellent service! Provided poor if any training. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. I am now a customer service supervisor and am overworked. It’s the insurance and merchandise that can be tricky. If you are looking for storage near Fort Polk, Extra Space Leesville is your best option. Working in AP was great. Their professionalism, etiquette, interaction with me in a friendly- helpful, and positive way was magnificent. in fact, the experience has always been superb and the staff always very helpful - up until today. I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. I started off in sales, and felt very valued and important. Great experience with this team! Extra Space Storage Reviews 6,971 • Excellent . I’m so mad that my belongings especially my kids stuff had to be thrown away because of their carelessness and then they had the nerve to say to me they’re not responsible for my belongings being damaged. Horrible pay, benifits, policies, management, and no resolution to issues. Created Hustle environment for subordinates. No one telling you how to do or when to do what needs to get done, Freedom to choose your day off, Easy to take your PTO, Pay, Culture, Expectations, They don't live their company values. Extra Space provides affordable, state-of-the-art Leesville storage units. Being fairly new I wanted to make sure I had done the rental correctly. Extra Space takes no responsibility for security or theft. Get weekly updates, new jobs, and reviews, Extra Space Storage selected this as a representative review. Upon our arrival at the location, the manager would not let the scheduled Pod Storage on site. Extra Space Storage’s rates vary based on a number of different factors. Extra Space storage claims to be the second largest operator of self-storage facilities in the US, with thousands of locations across the nation offering personal, business, and vehicle storage solutions. The goals are just out of the reach of attaining. Small holiday bonuses. Free coke fountain sodas, opportunity to work remotely, casual dresscode, always understaffed, leadership agents are rude and reluctant if not unwilling to help. Very clean and they added a sliding automatic door that made it really easy to move out. I would highly recommend them. They look pretty but that’s it. Catch is you have to pay two months plus fees so my storage space ended up costing me close to $200. I am an actual customer (victim) of Extra Space. 7 Comments. What is the best part of working at Extra Space Storage? My contract ended on Thanksgiving, which they were closed. I have beeen very happy at this job, I love the atmosphere and my district. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews.. We maintain a clean, secure facility at all times, and our friendly, professional staff is more than happy to help with whatever you need. 1,186 Extra Space Storage reviews. 1,184 Extra Space Storage reviews. I have been employed at Extra Space for only four months and I can honestly say it is the best company I have ever worked for. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. When I walked in the door after she and her daughter got in, she didnt even greet me with a "good morning...or sorry I am late"...she rudely said "The bathrooms are closed" I responded that I wasn't waiting on the bathroom and that I needed help. He followed up with me the next day to make sure I was able to reserve everything properly online. I am hopeful that this issue will get resolved and hope to get a response as to how it will be dealt with. But it's still a mental battle every morning to get myself to come here because I know we will be in VERY high volume with no hope in sight. Some people clact like children but that's with any job. Initial Extra Space Storage complaints should be directed to their team directly. Pay not enough. Store your belongings at Extra Space Storage on 1120 S Jefferson Davis Pkwy in New Orleans, LA today! The cameras are so old and quality is so bad you cannot see the license plate number or the description of the robbers. So many hats to wear and under paid. This is a temporary job if you need money quickly. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. Original review: July 19, 2020. I'm very sure all they did after I moved out by belongings was to sweep out all that rat droppings and maybe wipe it out to make it seem like nothing was wrong with the unit. The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. Our community is ready to answer. 274 were here. The sites truly work together as a team. My biggest turn off is that you have to lie to sell insurance. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Extra Space Storage ranks 55 of 595 in Moving and Storage category. https://bestcompany.com/storage-units/company/extra-space-storage If you get a job offer from Extra Space Storage, an S&P 500 Company, take it! When we asked the manager how we could resolve this topic in an amicable way, she threatened and called the police to remove us off the property, when the only aggressor in this situation was the manager herself. If you need to rent secure temporary storage on a long term or short term basis, Extra Space Storage in Los Angeles is sure to have what you're looking for. The customers are entitled. No OT. I've been working every day as an essential worker and they have put new systems in place to make things contactless for renters. Thank You EES for this great experience and opportunity! Management also doesn’t promote fairly. They pressure you into selling customers insurance (CPP). Most days are very slow and the job can get very boring so if you are looking for a fast pace job this is not for you. We are really impressed with the organization, the service and the cleanliness of this facility. I said no way and have since moved my belongings out. People be aware!!! That’s call doing good business they could have left me on the grounds in the dark trying to figure it out . Top notch storage, really rude management. What are the steps a…. Insurance on stored items is included. What is the work environment and culture like at Extra Space Storage? 1,119 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. The storage units selll themselves. Weeks later when we went to take our boat out it was gone. The pay could be a bit higher for the job. Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing … They advertised one month free. You’ll spend most of your time cleaning (as a assistant manager). The facilities are clean, feel safe and are very well maintained. Do not store your RV here. So far so good! I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. ... Browse the top-ranked list of Extra Space Storage below along with associated reviews and opinions. Rent raises constantly but employee pay does not raise. Extra Space Storage Review (1) Cleaning the units are easy as long as you have customers that respect your property. I was VERY disappointed with the manager and the way she spoke to me and handled my issue. Pay is ok. Benefits, hours, time management, work life balance, Small bonuses. I have been renting this Storage…for over 4 years. No micromanagement. The online contract process was also a huge service enhancement and worked smoothly. Time off is ok, depends on management. Model: 50000197729. This was at the location 5903 NW 183rd Street Miami Gardens Florida. I was paying nearly $400 a month for rats to live in my belongings and keep warm and while doing so to pee n Poo all over my stuff. She cares about her customers she explains things very well to her customers. She was rude and basically told me I was lying. The company as a whole seemed to really care for the employees; meetings were motivational and fun, they provided extra perks on the job (free drinks, etc) and managers from other departments still took time to learn your name and say "hello". They gave me an awesome promotion rate on the first thirty days . Service from this team is amazing, I received immediate responses to my quesiotn via email and text. It's all very one sided and narcissistic. I really enjoyed working for Extra Space, training was fun and rather easy. Shop for extra space storage at Best Buy. Main Results. I used the Extra Space Storage at for over a year to receive and store products for my business. Over all, it's been a great company to work for and I love what I do. Pros. Moreover, when ask to speak to her personally - she was unwilling to assist us in our already scheduled delivery. Management is not bad but they do have favorites. The management is awesome and willing to help you with anything and answer any questions you have. This is a great stepping stool company to have on your resume as a young adult. There were 2 customers waiting outside for her and she pulled up 25 min late with her young daughter with her. DTL's are the Best. Women rate the female-friendliness of their workplaces on, Ready to apply? She not only raised her voice on multiple occasions, she personally confronted the delivery man and told him to get off the property, but she also stated that we were “wasting her time” and yelled at us to get off the property. 5 reviews of Extra Space Storage "I. The managers gossip. We have over 100 more sales agents than service agents. View locations Heart breaking seeing where this company is going from where it was. I would have given it a 5 star, but I can't since it's my first time there. I have been renting this Storage Facility in Arlington, TX for a couple of years and I paid about $80/month to begin with! Saturday is mandatory work day. Recently, there seems to be very little consideration for what us employees have to endure, (never mind the pandemic) on a personal level. Storage From R290 per month All of your storage requirements, secure under one roof. . And they are just another paycheck for employees. The Location Manager, Monica Guerra, was not only rude, but very inappropriate. I have a large storage space at this location, and I have never had an issue with staff, managers, etc. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Extra Space Storage ranks 55 of 595 in Moving and Storage category. It was an enjoyable place to work. Keurig - 35 K-Cup Coffee Pods Drawer Storage - Black. You leave at 6pm no if, ands or buts. They held my spot until I came in they did follow up phone calls. Ask a question about working or interviewing at Extra Space Storage. I thought that was absolutely awesome! Mostly men get promoted within the first few months of hire but the women have to inquire after years on the job. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. I feel that the New Owner is very Greedy, Pushy, and tries to Grab whatever money they can from their renters! At Affordable Moves, we've made it easy to find storage from Extra Space Storage around Los Angeles. The store manager Becky wacker located at 2602 s 80th st. Is the best. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for … Stay away from this place!!! In behalf of Drive Technology, Fernando spoke to me and was very nice and helpful on the information I was trying to seek in order to rent a storage space. The location is 950 Georgia Ave., Brooklyn, NY. Work is redundant. After calling the police we were told the cameras were not working (which when we first put our boat there the manager assured us all cameras are in working order), after the cameras were fixed you can see two men broke the gate and drove in and stole our boat. The company truly works to make Extra Space a great place to work. Eufuma is the professional that every business would desire! If I could put zero I would. My store is in Kentucky and I was doing a remote rental a while back for a customer that needed a unit in Texas. These guys are crooks. Instead of providing us with a solution, we were presented with an unnecessary and uncomfortable problem/situation. Extra Space Storage has gone the extra mile to design a training program that is a perfect combination of hands on and computer learning. © 2021 Trustpilot, Inc. All rights reserved. This kind of business should be shut down. Great work/life balance, supportive management, beautiful workplace. Thanks! Just stay to yourself and get the work done. But my storage area was super clean and modern, and the price was great. Great career, great hours. I stopped by the Sunnyvale Extra Space Self Storage yard yesterday and was able to find a space for a vehicle. Good place to work. Inbound Sales Rep $15.00 Base plus Commission - February 8th start date. 4.4. www.extras pace.com. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. You would think if you were obviously late to your job, you would at least sincerely apologize to the customers waiting on you. 1,166 Extra Space Storage reviews. Sometimes no help. There’s just a lot of favoritism going on but I guess that comes with any job. The mystery shops are designed for you to fail. Affordable! I've been here for a year and a half, I've only stayed so long because the pay is substantially better than most other call center jobs out there and because I love my coworkers. We've been told by direct management that we don't pay his bills and that we're replaceable. A Lot of favoritism happens here and a lot of problems get swept under the carpet by the district manager so it does not get to the corporate office. Store your belongings at Extra Space Storage on 112 State Rt 23 in Riverdale, NJ today! The pay is ok but they barely give good raises no matter how are you work. My work schedule is great and provides me to have quality time for my family and personal life. like really??!! Easy to lease staff very helpful, prices were better than guardian for the size of unit, Only the latest review will count in the company's TrustScore. I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. They'll be glad to offer the best local deals at a price certain to meet with your approval. Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. Do you agree with Extra Space Storage’s star rating? I came to Extra Space Storage Storage… I came to Extra Space Storage Storage at 2700 Whitney Place 2700 District Heights, MD 20747 during a very difficult point in my life. I felt so lucky to have landed my job. Great experience, Karla was the best smooth process and very helpful she made the start of my new year a little better !!! Even though I was not given opportunity to lock in rate, James Klemic nor Michael Duncan refuse to right their wrong, by honoring a prepayment. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. They lure you in to believe it’s a well kept facility but it’s farrr from that. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. I now have to inquire in additional costs due to the outcome and disrespect from the Manager, such as: re-routing the delivery to my home as well as Uhaul rental to re-drop off the delivery. Hours are not flexible at all, it’s either 8 am to 4:30 pm or 11 am to 7:30 pm in NYC. Try to not stay longer than a year if you have real plans for yourself this job will make you become stagnant. No OT. 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